Simply Good - Janice Myint At Technorati

I’ve been fighting for my blogging existance with Technorati for over 2 weeks. Tonight, after reading and responding with several comments to a post at Successful Blog, I found one of the best Go-To people I’ve ever had the pleasure to do business with, as far as the blogosphere goes.

Normally, the blogospherians are not as skilled as the offline business world, due to the fact that anyone with access to a computer can blog for little or no money. That ain’t always a good thing, nor is always true, but it’s a bigger part of the equation than I care for it to be.

I’ve had several emails with David Sifry, the Techno-czar there at Technorati and was not thrilled with the fact that they weren’t able to find the 13 blogs of ours that had disappeared from their index. They did email back and forth several times, but never followed up with me.

Tonight, my blog friend Liz Strauss, the blogging czarina behind Successful Blog, had a conversation with Janice over there and within minutes, she had all of our blogs back in the index. Minutes.

You’d think I should be ecstatic, and I am, but what I would like to know is why couldn’t anyone else perform this magic ? Minutes. That’s all it took.

I’ll tell you why. They didn’t care as much as she did. Plain and simple. And if you’ve read this blog for any length of time, you know I can only do simple. I ain’t smart enough to be anything but simple.

Here’s something we can all take away from this… A Guide To Simply Solving Problems.

Here’s the 3 magic steps she took, more or less, and it’s not that big of a secret, but it’s effective.

1) Ask what the problem is. Don’t guess. It takes about 1% longer to clearly identify the problem. Never think you know what they need, ask what they want you to do.

2) Fix the problem. Solve the dilemma. Cure the crisis. Undo the knot. Whatever you gotta do, do it.

3) Let the person know you fixed the problem. Tell ‘em you’ve saved the day. Follow up and make sure you really fixed it. Don’t think you did, find out if you did.

If you care enough to try, go ahead and care enough to get it done. You’ll have invested about 1%, maybe 2% more effort and the payout is exponential.

Now, do me a favor and do a post, Trackback or whatever and let the world know that there is in fact an individual at Technorati who cares and who can get it done.

They’ve taken a lot of flak and some of it rightly so, but at least one person over there cares.

BTW - Do you think we could get some of the blogs tagged ” golf ” to actually be about golf. The #1 blog tagged ” golf ” is about a freakin’ VW car ! And most of the Top 20 is about something other than golf.

How about we find a person who contacts the blog owners and tells ‘em to re-tag their blog and if they don’t, de-index the heck out of ‘em !

Wouln’t that be better for the users who search for blogs tagged “ golf ” and find the #1 blog is about a stupid car ?

Sounds simply smart to me. And you know I like simple.